timbuk2 quality control
Dear Timbuk 2
I have had a laptop messenger bag for about 5 years and it’s served me well. Recently, I decided that what I really need is a backpack to help distribute the load better. I have searched far and wide, and I still like the idea of having a timbuk 2 bag.
The problem? I mean this in the best possible way, but I think you need to go back to the drawing board with your backpack straps. Of all the bags I’ve looked at, your new strap configuration is really uncomfortable. The width between the two straps is too narrow and I find that all the straps cut into my neck- and I am a female with an average frame. I can’t even imagine how men can wear the bag for any length of time. I ran across an older ‘shotwell’ style that had much more comfortable straps- but I didn’t like the color. So I went to your website, only to find that the shotwell now has the newer styled strap. As a result, I will have to buy a different brand, as comfort far exceeds style. Your quality is superb, but the architecture of your straps are not.
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